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Around-the-Clock Emergency Water Damage Restoration Services

9/12/2023 (Permalink)

Emergencies can strike at any hour, and when water damage occurs, time is of the essence. Delaying action can lead to more severe damage. That's why SERVPRO® of Guelph, Kitchener, Waterloo, and Cambridge is available around the clock, 24 hours a day, 7 days a week, to respond to water damage emergencies of any size.

We understand that when you reach out to us, you may be feeling confused, stressed, or vulnerable. That's why we're here – to provide you with professional assistance and guide you through this challenging situation. At SERVPRO, water damage restoration is our specialty.

What to Expect When You Call SERVPRO

When you contact us, our first priority is to understand the specifics of your water damage emergency. We'll ask a series of questions to determine the necessary equipment, services, and the number of skilled SERVPRO-certified professionals needed to assist you effectively.

Here's what our SERVPRO Representative will typically inquire about:

  • Your name and contact details.
  • Your insurance information (if applicable).
  • The street address of the water-damaged property, whether residential or commercial.
  • The date of the water damage incident.
  • The source of the water damage, if known.
  • The availability of power at the location.

About SERVPRO® of Guelph, Kitchener, Waterloo, and Cambridge

SERVPRO® of Guelph, Kitchener, Waterloo, and Cambridge specializes in the cleaning, restoration, and construction of residential & commercial properties following fire, smoke, or water damage. Our dedicated team is highly trained in property damage repair, undergoing initial and ongoing training at SERVPRO's corporate training facility and maintaining routine IICRC-industry certification. You can trust that our staff is well-prepared to restore your property to its pre-damage condition.

When water damage strikes, don't hesitate to contact SERVPRO – your 24-hour partner in water damage restoration. We're here to help whenever you need us.

For immediate assistance, please contact us at 519-837-8787.

Unlocking the Power of SERVPRO's Emergency Ready Profile for Your Commercial Property

9/12/2023 (Permalink)

A picture of the SERVPRO ERP portal SERVPRO of Guelph, Kitchener, Waterloo, and Cambridge's Disaster Recovery Team Helps Communities in Need

Imagine being in control even when disaster strikes. That's the advantage of SERVPRO's Emergency Ready Profile (ERP). In SERVPRO of Guelph, Kitchener, Waterloo, and Cambridge this innovative tool is helping business owners minimize downtime after a catastrophe. Did you know that a staggering 50% of businesses don't recover after a disaster? Having a solid plan in place can make all the difference. Let's look into the benefits of creating a SERVPRO Emergency Ready Profile for your business.

The Emergency Ready Profile (ERP)

Our ERP is like an insurance policy for your business, but without the premiums. This comprehensive yet customizable emergency readiness plan is offered to you at no cost. Should the unthinkable occur, the ERP ensures that we're ready to spring into action right away. Essentially, it's your go-to reference for crucial building and contact information. Armed with this data, our team can kickstart the mitigation and restoration process without delay.

Why Choose ERP?

  • A concise Profile Document containing only essential emergency information.
  • A roadmap to help you re-enter your building safely post-disaster.
  • SERVPRO of Guelph, Kitchener, Waterloo, and Cambridge become your trusted disaster mitigation and restoration partners.
  • Clear identification of the decision-makers who authorize the commencement of work.
  • Facility specifics, such as the location of shut-off valves and priority contact details.

Creating Your ERP

Developing an Emergency Ready Profile for your commercial property is a breeze with SERVPRO. Our rapid-response team is poised to address any emergency your business may encounter. Got questions or ready to start? Simply reach out to SERVPRO of Guelph, Kitchener, Waterloo, and Cambridge at 519-837-8787. 

Our dedicated team members will work closely with you to craft a tailored emergency plan that caters to your unique needs. From water mitigation and fire restoration to contents manipulation and reconstruction, we've got you covered. Our comprehensive services also include general cleaning, biohazard cleanup, and much more. When you partner with SERVPRO of Guelph, Kitchener, Waterloo, and Cambridge, you're choosing a team that can handle every aspect of your recovery, from start to finish.

Common Causes of Water Damage in Kitchener

9/8/2023 (Permalink)

Water flowing out of the concerte wall and floor SERVPRO is ready when the unfortunate happens!

Understanding Water Damage and Its Causes in Kitchener, CA

The famous lines 'water, water, everywhere' take on a different meaning when you find yourself uttering them in your home or office, signaling a troublesome situation – likely water damage. In Kitchener, various factors can lead to water damage, including:

  1. Leaky dishwashers or washing machines
  2. Clogged pipes
  3. Leaking roofs
  4. Broken toilet pipes
  5. Heavy rain
  6. Snow or ice accumulation

The extent of water damage hinges on the volume of water and the underlying cause.

Prompt action is crucial, as delaying the cleanup process can result in more extensive damage, leading to higher repair costs once the cleanup is completed.

Water Damage Categories in Kitchener:

  1. Clean water: Typically from overflowing sinks or malfunctioning appliances, this water doesn't pose an immediate threat to people. However, it can become contaminated once it stops flowing.
  1. Gray water: Initially contaminated, this water originates from sources like broken toilets or sump pumps. It may not appear dirty at first, but it can turn brown.
  1. Black water: Despite its seemingly clean appearance, black water is highly contaminated. It often stems from broken sewage pipes or stagnant water sources.

At SERVPRO of Guelph, Kitchener, Waterloo, and Cambridge, we understand the urgency of addressing water damage promptly. The longer your property remains waterlogged, the more severe the damage and the costlier the repairs will be once the cleanup is underway.

Give us a call at 519-837-8787.

Visit our website for more information:

Understanding the Impact of Fire Damage on Pets in Guelph

8/21/2023 (Permalink)

At SERVPRO of Guelph, our love for pets mirrors your own. We recognize that the devastating effects of a house fire can extend to our cherished animal companions. With this in mind, we offer crucial insights to help protect your pets:

  • Incorporate Your Pets into Fire Escape Plans: When devising your fire escape strategy, remember to include your pets. Regular practice drills ensure that everyone is prepared, including your furry family members.
  • Safeguard Pets from Outdoor Fires: When fires loom outdoors, bring your pets inside. By doing so, you'll be primed to evacuate with your beloved animals in the event of an emergency.
  • Know Their Hiding Spots: In crisis situations, time is of the essence. Familiarize yourself with your pets' hiding spots to swiftly ensure their safety during an evacuation.
  • Utilize Pet Stickers: Display pet stickers on windows and doors. These stickers provide firefighters with vital information about the number and types of pets in your home.
  • Assemble Pet Evacuation Kits: Prepare comprehensive evacuation kits for your pets. These kits, often contained in large plastic bins, should hold copies of vet records, extra leashes, collars, beloved toys, and sustenance.

In case of an emergency, remember to contact the fire department once you and your pets have safely exited your home. For expert assistance in restoring fire damage, don't hesitate to reach out to SERVPRO of Guelph at 519-837-8787.

Tips to Stay Safe in Case of a Residential Flood

9/7/2022 (Permalink)

SERVPRO Water Damage SERVPRO can help with flooded floors and basements in Guelph

Damage inside of a house is always frustrating but one of the most stressful situations a homeowner can deal with is a residential flood. In the middle of a disaster like a flooded home, it can be hard to figure out where to start when it comes to cleaning up and restoring the damaged area. That is where SERVPRO of Guelph comes in. We are ready to help when called and highly trained in property damage restoration and water damage specifically. 

Here are some steps that can be taken in the event of a flooded home/room to keep you and your loved ones safe:

  • Make sure the floor is secure before you start walking through the water or wet areas
  • If there is an exposed plug underneath the water, do not walk in that area because electricity can travel through water
  • Call SERVPRO of Guelph to help clean up the flooded area
  • Wet floors might be slick so walk slowly to avoid falling and sustaining injuries

We want to make tough situations as easy as possible for the homeowner and reduce the amount of stress they may be feeling. Call SERVPRO of Guelph for help with water damage at (519) 837-8787

Flooding in Your Home? Heres Some Quick Tips to Insure Your Safety!

9/6/2022 (Permalink)

Standing water from floods and even smaller puddles in your Guelph area home can become a source of disease and possible electrocution.  All kinds of things can be found in standing water such as animal waste, rotted plants, downed power lines, household waste, sewage and even wild animals.  If the water damage is inside your home, immediately turn off the electricity to your home and watch for any sources that might be contributing to accumulating debris, especially in bathrooms and kitchens.

To help reduce your risk to certain hazards associated with floods, SERVPRO of Guelph suggests:

  • Don’t drive in flooded areas.
  • Stay out of floodwater to prevent yourself from getting sick.
  • If you come into contact with floodwater, wash the area with soap and water as soon as you can.
  • Use alcohol-based wipes or sanitizer.
  • Wash clothes in hot water and detergent.
  • If you must enter floodwater, try to protect yourself by wearing rubber boots and gloves.
  • Be wary of sharp objects in floodwater.  
  • If you are wounded, see a medical professional to determine whether or not you might need a tetanus booster.
  • Do not eat or drink anything contaminated by floodwater.
  • Do not let children play in floodwater.

If you find yourself dealing with any type of water damage, contact SERVPRO of Guelph right away at (519) 837-8787.  We will be there and make your disaster “Like it never even happened.”

Emergency kit for Evacuation for the Deaf, Blind and Service Animals

9/6/2022 (Permalink)

Low vision or hearing loss may make a power outage more difficult in Boulder and evacuation more challenging.

SERVPRO of Guelph has these tips:

Have an evacuation emergency kit ready.

For people who have low hearing or deafness, consider the following:

  • Extra batteries for hearing aids
  • TTY (teletypewriter)
  • If you Sign, have a pen and paper for people who do not know Sign
  • Backup batteries for any augmentative communication devices

For people who have low vision or blindness, consider the following:

  • Use large-print or Braille on labels
  • Magnifiers or other assistive devices
  • White cane (if you use one)

Storm damage makes life more difficult for service animals too.

For people who have service animals, consider the following: 

  • Food, water, and other supplies
  • Tell emergency responders that your service animal travels with you
  • Shelters and other buildings may not refuse entry to a service animal 

SERVPRO of Guelph

(519) 820-0858

What to do if you have PTSD in Thunderstorms...

9/6/2022 (Permalink)

Did you know that almost 7% of people in the U.S. have suffered from Post-Traumatic Stress Disorder (PTSD).

People who have PTSD may experience panic during thunderstorms. Thunderstorms and lightning can set off  a person’s alarm bells.

SERVPRO of Guelph offers these guides to coping with PTSD during storms: 

The best strategy is to be prepared.

  • Take care of your emotional health. See a therapist. Learn relaxation exercises. When you feel anxious, you can relax yourself
  • Know when a thunderstorm is likely. Plan what you will do during a thunderstorm  
  • Take care of your physical health. Eat a healthy diet. Get enough sleep. Do not rely on alcohol or other drugs.  

During a Thunderstorm...

  • Slow down your breathing
  • Look around. Notice where you are. Notice that you are in a safe place
  • Distract yourself from the storm. Wear headphones and listen to music. Sit in a pop-up tent
  • Talk with someone you trust

All of this can be compounded if the storm generates damage to your home or office. Sometimes flooding occurs, while other times you may spring a leak. If this happens, give SERVPRO of Guelph a call and we can make the water damage “Like it never even happened.”

Fire Damage Can Happen...

8/22/2022 (Permalink)

Fire to a bedroom in guelph Fire Damage to a bedroom in Guelph

Smoke and soot are very invasive and can penetrate various cavities within your home, causing hidden damage and odour. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.

The type of smoke may greatly affect the restoration process

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Guelph will determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odour. 

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odour, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage? Call SERVPRO of Guelph (519) 837-8787

Has your Commercial Property suffered a loss?

8/22/2022 (Permalink)

SERVPRO moblie tent Your partner in Disaster Restoration

At SERVPRO® of Guelph we know that time is money, and when you suffer a loss at your commercial property, it is important to move as quickly as possible to minimize the disruption to your business and loss of revenue. Commercial cleaning and restoration present unique challenges, and our crews have the know-how and the expertise to tackle those challenges with unique solutions. No job is the same, and we understand that, which means that your job will be handled with the utmost care and consideration. We strive to return your commercial property back to normal and make it “Like it never even happened."

  • Small Office Buildings
  • Large Office/High-Rise Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotel/Motels
  • Small Retail Stores
  • Large Retail/Big-Box Stores
  • High-Rise Residential
  • Manufacturing & Industrial
  • Government/Military

We know your commercial building will require a professional restoration company. SERVPRO® of Guelph has the most resources, experience and trained personnel to restore commercial properties in Guelph, Cambridge, Kitchener, Waterloo and surrounding communities. Know that SERVPRO® of Guelph will respond 24/7/365 to mitigate the property and restore it as quickly as possible so you can get back to business. Call (519) 837 8787